About Freshdesk
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily...
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Previous Versions
Here you can find the changelog of Freshdesk since it was posted on our website on 2016-12-25 19:38:37.
The latest version is 11.0.3 and it was updated on 2026-10-12 21:20:27. See below the changes in each version.
Freshdesk version 11.0.3
Updated At: 2026-10-06
Changes: Bug fixes and performance improvements for a smoother support experience.
Freshdesk version 11.0.0
Updated At: 2026-08-05
Changes: Instagram tickets are now mobile-first. Instagram conversations don’t stay at the desk anymore. Manage Instagram tickets directly from the app, wherever work takes you.
Freshdesk version 10.1.0
Updated At: 2026-06-30
Changes: Facebook tickets are now mobile-first. Facebook conversations don’t stay at the desk anymore. Manage Facebook tickets directly from the app, wherever work takes you.
Freshdesk version 10.0.11
Updated At: 2026-06-04
Changes: We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Freshdesk version 10.0.8
Updated At: 2026-04-02
Changes: 🌙 Dark mode just dropped. Because great support shouldn’t come with tired eyes. Switch between Dark, Light, or System Default and let the app match your mood (or your phone’s).
💬 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you.
Freshdesk version 10.0.6
Updated At: 2026-03-13
Changes: Added support for the EUN data center to ensure improved infrastructure compatibility and better service availability for customers
Bug fixes and performance improvements for a smoother support experience.
Freshdesk version 10.0.1
Updated At: 2025-12-16
Changes: Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
View, respond to, and resolve chat tickets directly from the mobile app.
Refreshed design for a cleaner and more intuitive experience
Faster performance to help you take action quickly
Freshdesk version 8.7
Updated At: 2023-10-04
Changes: Freshdesk Support Desk is now Freshdesk.
Freshdesk version 8.5
Updated At: 2023-07-07
Changes: We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.
Freshdesk version 8.4
Updated At: 2023-04-21
Changes: Dropdown choices that have been archived will no longer be visible to agents across all the types of forms in the mobile app. Archival of choices from a dropdown can be done from the Admin page of Freshdesk.
Disclaimer
Official Google Play Link
We do not host Freshdesk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Freshdesk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
