About Freshdesk
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily...
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Previous Versions
Here you can find the changelog of Freshdesk since it was posted on our website on 2016-12-25 19:38:37.
The latest version is 9.0.0 and it was updated on 2024-04-26 22:59:01. See below the changes in each version.
Freshdesk version 9.0.0
Updated At: 2024-04-26
Changes: We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy
Freshdesk version 8.7
Updated At: 2023-10-04
Changes: Freshdesk Support Desk is now Freshdesk.
Freshdesk version 8.5
Updated At: 2023-07-07
Changes: We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.
Freshdesk version 8.3
Updated At: 2023-04-21
Changes: Tasks and tickets created from Freshchat will now be visible on the Freshdesk Mobile app.
Freshdesk version 8.4
Updated At: 2023-04-21
Changes: Dropdown choices that have been archived will no longer be visible to agents across all the types of forms in the mobile app. Archival of choices from a dropdown can be done from the Admin page of Freshdesk.
Freshdesk version 8.2
Updated At: 2023-03-23
Changes: Bug fixes and improvements.
Freshdesk version 7.5
Updated At: 2022-02-25
Changes: Introducing the GoodData integration with Freshdesk. Extend your analytical capabilities and always stay on top of your metrics, even on the go!
Freshdesk version 7.4.1
Updated At: 2022-01-31
Changes: Bug fixes.
Freshdesk version 7.4
Updated At: 2022-01-21
Changes: This update will let you respond to tickets raised through Whatsapp. A few other bugs have also been fixed.
Freshdesk version 7.2.2
Updated At: 2021-12-23
Changes: We’ve made some minor enhancements. Hope you enjoy using our app!
Disclaimer
Official Google Play Link
We do not host Freshdesk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Freshdesk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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